Policies

SSD Cancellations/Refunds/Credits

  • Cancellations made more than thirty days prior to the session/camp start date will be fully refunded less the $40 processing fee, per registrant.
  • Cancellations made less than thirty days and more than three days prior to the session/camp start date will be credited to the purchaser's TeamSnap account less the $40 processing fee, per registrant.
  • Cancellations made less than 72 hours prior to the session/camp start date will receive NO credit or refund.
  • There are no refunds for missed days during a program.
  • Credits issued to the purchaser’s TeamSnap account are valid for one calendar year from the date of issue.

SSD Discipline
As coaches, we are keenly aware that every player can have a bad day on or off  the court. Our staff will work quickly to resolve any conflicts and will keep your child involved in the activities. On occasion, it may be necessary to temporarily take a participant out of the action in order to re-group and re-focus. If the conflict or issue continues, you will be contacted by telephone or email and a discussion with the coach will occur.

SSD Improper Conduct

Physical, digital (texts, social media and email etc) or verbal abuse during sessions will receive zero tolerance by coaches. Any incidents that arise from improper conduct on or off the court will result in the child’s expulsion.

SSD All Session Guarantee

Should your son or daughter miss a Spring, Fall or Winter session for any reason – illness, injury, family commitment, vacation, etc. you can play a make-up session at any one of the other program locations. For example, if you were enrolled in Volleyball on Tuesdays at Lake Bonavista, you could attend the SW Saturday session, SE Lake Bonavista Sunday session or a Friday NW session to makeup the missed session. Please contact us for the most up to date session information.

Current Credit Card Processing Rate = 2.85%
Current Credit Card Processing Fee = $0.85

GST #708976873

 

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